Let Multiple Team Members Manage One WhatsApp Workflow
Give your whole team access to one business WhatsApp number with shared visibility, assignments and controlled handover.
One number, many people, no shared structure
The WhatsApp Business App only works for one user on one device. When your team grows, conversations get missed, replied to twice, or owned by whoever happens to see them first. Ommly gives your team a shared inbox with clear ownership.
Platform capabilities
Shared Team Inbox
All conversations visible to authorised team members.
Agent Assignment
Conversations routed to the right person.
No Double Replies
Claimed conversations are locked to one agent at a time.
Role-Based Access
Control who can see, reply and manage conversations.
How it works
Connect your business WhatsApp number to Ommly
One number becomes the team channel.
Invite your team
Each person gets their own Ommly login.
Assign inbound messages from the shared queue
Ownership is clear from the first reply.
Frequently asked questions
Discuss this workflow
Tell us how leads and conversations move through your team today.