A Shared WhatsApp Team Inbox for Customer Conversations
Let multiple team members manage WhatsApp conversations from one business number with ownership, assignment, notes and human handover.
One WhatsApp number, multiple team members — no structure
When several people share one WhatsApp number without a shared inbox, messages get missed, answered twice or left without ownership. Ommly gives your team clear assignment and context.
Platform capabilities
Conversation Assignment
Assign any conversation to a specific team member.
Ownership Visibility
See who is handling each conversation in real time.
Internal Notes
Add context that only your team can see.
Conversation History
Full customer context visible to every authorised agent.
Human Handover
Transfer conversations between agents without losing context.
How it works
Inbound messages appear in a shared queue
Every WhatsApp message lands in one place for the team.
Agents claim or are assigned conversations
Ownership is clear from the start.
History and notes travel with the conversation
Handovers keep full context intact.
Frequently asked questions
Talk through this workflow
Share how your team uses WhatsApp today — we will show the matching Ommly setup.