AI-Assisted WhatsApp Conversations with Human Control
Use AI to handle common customer intents, capture structured data and automate responses — with human takeover available at any point.
Responding to every WhatsApp enquiry manually does not scale
Repeat questions and basic data capture consume agent time. Ommly's AI assistance handles common intents within your configured knowledge, then hands complex conversations to people.
Platform capabilities
Common Intent Handling
AI responds to FAQs, product queries and appointment requests using your business information.
Structured Data Capture
Collect name, requirement and contact details in a guided conversation flow.
Responsible Responses
AI stays within configured knowledge — no invented prices, stock or policies.
Human Takeover
Any agent can claim a conversation from AI at any time.
Handover Triggers
Define conditions that automatically escalate to a human agent.
How it works
Configure your AI assistant
Provide business information and approved response boundaries.
AI handles enquiries in scope
Incoming messages are answered within configured knowledge.
Escalate complex conversations
Sensitive or unknown queries transfer seamlessly to your team.
Frequently asked questions
Talk through this workflow
Share how your team uses WhatsApp today — we will show the matching Ommly setup.