Product

WhatsApp Automation for Customer Conversations

Automate WhatsApp follow-ups, enquiry handling and customer journeys with rule-based workflows and AI-assisted conversations — while keeping humans in control.

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The Problem

Manual follow-up does not scale

Teams intend to follow up, then get busy. Enquiries go cold. Ommly automates predictable steps so your team spends time on conversations that need a person.

Features

Platform capabilities

Rule-Based Triggers

Send messages based on tags, time delays or customer actions.

Follow-up Sequences

Automated drip messages for leads who have not responded.

AI-Assisted Handling

Let AI handle common questions and capture structured data before handing to a human.

Human Handover

Any conversation can be claimed by a team member at any point.

Workflow Builder

Configure automation paths without writing code.

Getting Started

How it works

Step 01 /

Define your automation rules

Set triggers, delays and message content for each workflow.

Step 02 /

Automation runs in the background

Sequences run on your opted-in contacts without manual chasing.

Step 03 /

Flag conversations that need a person

Items that need human attention appear in your team inbox.

FAQ

Frequently asked questions

Send follow-up messages, handle common enquiries, capture contact information and route conversations to the right team member.
No. Automation handles repetitive steps. Humans stay in control and can take over any conversation.
Yes. You can set time-based follow-up sequences for contacts who have not replied within a defined window.
Yes. Automation at scale requires the API. Ommly handles the API setup as part of onboarding.
Get started

Talk through this workflow

Share how your team uses WhatsApp today — we will show the matching Ommly setup.

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