Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. These Terms of Service (“Terms”) are a legally binding agreement between you and Omfinite X LLP governing access to and use of Ommly. By creating an account, accessing Ommly, or otherwise using the services, you agree to these Terms. If you do not agree, do not use Ommly.

1. About Ommly and these Terms

Ommly is a product owned and operated by Omfinite X LLP (“we”, “us” or “our”). These Terms apply to the website, the Ommly application, customer workspaces, integrations and related services we make available as “Ommly” or the “Services”. Additional policies form part of these Terms, including the Privacy Policy, Cookie & Tracking Policy, Acceptable Use Policy, Refund & Cancellation Policy, Security & Data Protection Policy, Data Rights Policy, Data Deletion instructions, Google Business Profile Integration & Data Use Disclosure, and Third-Party Platform & Website Disclaimer.

If you use Ommly on behalf of a business, you represent that you have authority to bind that business, and “you” includes that business.

2. Eligibility and authority

• You must be able to form a binding contract under applicable law.
• Ommly is intended for business use, not personal consumer messaging as a substitute for the WhatsApp consumer app.
• You must provide accurate registration and onboarding information.
• If you invite authorised users, you remain responsible for their activity in your workspace.
• You must have the legal right to use any phone number, WhatsApp Business Account, Google account, Meta asset or other business asset you connect.

3. Accounts, access and security

You must keep login credentials confidential and use reasonable security on devices used to access Ommly. You are responsible for activity under your account. Notify us promptly of unauthorised access. We may require additional verification, suspend compromised accounts, or refuse access where we reasonably believe the Terms or law are being violated.

4. Services, plans and feature availability

Ommly is provided on a subscription or other commercial basis described in the applicable plan, order or proposal. Features may vary by plan. We may change, add or withdraw features. Changes, restrictions or discontinuation arising from Meta, Google or other third-party platforms, APIs or policies do not by themselves create a refund, credit or pro-rata entitlement, except where mandatory law or an express signed commercial agreement requires otherwise. Beta, preview or enterprise-only capabilities may be offered separately and are not guaranteed.

We do not warrant uninterrupted availability. Maintenance, third-party outages and force majeure may affect the Services.

5. Customer business assets and BYO WhatsApp Account

Customers retain ownership and control of their Meta Business Portfolio, WhatsApp Business Account (WABA), WhatsApp business number and other Customer Assets connected to Ommly, including Google Business Profile, contact lists and content they submit (“Customer Assets”). Ommly uses a bring-your-own-WABA (BYO) model: customers connect their own WhatsApp Business Account. Ommly processes authorised access solely to provide the Services.

You grant Omfinite X LLP a limited licence to host, process, transmit and display Customer Assets solely to provide the Services. You are responsible for lawful WhatsApp use, including opt-ins, message content, templates you submit, and accuracy of information sent to recipients.

6. Google Business Profile integration

If you connect Google Business Profile, you authorise Ommly to access Google User Data as described in the Privacy Policy and the Google Business Profile Integration & Data Use Disclosure, and only for the OAuth scopes you approve. You must comply with Google’s terms. Ommly does not guarantee Google verification, ranking, review publication, reply acceptance or continued API availability. AI-generated review replies, where offered, must be reviewed and approved by your authorised user before publishing. See Google Integration Disclosure.

7. WhatsApp, Meta and business messaging

WhatsApp and Meta services are provided by those companies, not by Omfinite X LLP. You must comply with Meta’s WhatsApp Business Platform terms, commerce and messaging policies, template rules and opt-in requirements.

Meta independently controls WABA approval and restriction, template approval, display names, quality ratings, number status, messaging restrictions, platform availability and API availability. Ommly does not guarantee template approval, delivery, throughput, quality rating, number registration, display-name approval, or continuation of any Meta product. Third-party Meta decisions do not by themselves constitute an Ommly service failure.

Meta WhatsApp Business Platform charges are separate from Ommly software and service fees. Where direct Meta billing applies, the customer is responsible for payment of those Meta charges directly to Meta. Omfinite X LLP charges for Ommly software, subscription, implementation, customisation, professional services and add-ons as applicable to the accepted commercial arrangement.

8. AI-assisted features

AI-assisted features may draft replies, capture structured data or handle common intents within configuration you provide. AI output can be incomplete or incorrect. You must review outputs before relying on them for customers, pricing, stock, legal, medical or other material statements. You must not use AI features to generate misleading, unlawful or policy-violating content. Human takeover remains available. We do not warrant that AI will meet a particular accuracy or conversion result.

9. Customer content and data

You are responsible for Customer data you submit. We process it as described in the Privacy Policy. You represent that you have all rights and consents needed for us to process that data to provide the Services. Upon termination, we will delete or return Customer data according to the Data Rights policy, subject to legal retention and backup cycles.

10. Prohibited use

You must not, and must not allow others to:

• violate law, these Terms, the Acceptable Use Policy, or third-party platform rules;
• send spam, unsolicited marketing, or WhatsApp messages without required opt-in;
• mislead recipients, impersonate others, or submit deceptive templates or review replies;
• interfere with or probe the Services, other tenants, or third-party APIs except as permitted;
• resell Ommly except under a written partner or reseller agreement;
• use the Services for unlawful content, exploitation, or prohibited product categories under Meta, Google or applicable law;
• reverse engineer the Services except to the limited extent permitted by law.

See the Acceptable Use Policy for further detail.

11. Suspension, termination and enforcement

You may stop using Ommly according to the Refund & Cancellation Policy. We may suspend or terminate access immediately if we reasonably believe you have breached these Terms, created security or legal risk, failed to pay, or if a third-party platform requires it. We may also discontinue the Services with reasonable notice. Sections that by nature should survive (including IP, confidentiality, liability, indemnity and governing law) survive termination.

12. Fees, billing and payment

Ommly software and service fees are as stated in your plan, order or invoice and are separate from Meta charges. Unless stated otherwise, Ommly fees are exclusive of taxes. Subscription term, renewal method and billing frequency are as stated in the applicable plan, order, proposal or invoice. Where automatic renewal applies, it will be disclosed in the applicable commercial terms. Meta WhatsApp Business Platform usage charges are billed by Meta (or the customer’s Meta payment method) where applicable; the customer pays Meta directly. Refunds and cancellations of Ommly software are governed by the Refund & Cancellation Policy.

13. Intellectual property

Omfinite X LLP and its licensors own Ommly, including software, branding, documentation and all related intellectual property. These Terms do not transfer ownership. You may not copy, modify or create derivative works of the Services except as we expressly permit. Feedback you provide may be used by us without obligation to you.

14. Confidentiality

Each party must protect the other’s non-public information with reasonable care and use it only to perform under these Terms. Exceptions include information that is public, independently developed, or required to be disclosed by law (with notice where legally permitted).

15. Warranties and disclaimers

Ommly is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be error-free, that messages or review replies will be delivered or ranked, or that third-party platforms will remain available. Security practices are described at /security/ and do not constitute a guarantee against unauthorised access.

16. Limitation of liability

To the maximum extent permitted by law, Omfinite X LLP and its partners, officers and staff will not be liable for indirect, incidental, special, consequential, punitive or lost-profit damages, or for loss of data, goodwill, business or messages, even if advised of the possibility. Our aggregate liability arising out of these Terms or the Services is limited to the fees you paid to us for the Ommly services giving rise to the claim during the three (3) months before the claim, except for liability that cannot be limited by law.

17. Indemnification

You will indemnify and hold harmless Omfinite X LLP from claims, damages, losses and reasonable costs (including legal fees) arising from your Customer Assets, messaging or review content, your breach of these Terms or third-party platform rules, or your violation of law or third-party rights, except to the extent caused by our wilful misconduct.

18. Force majeure

Omfinite X LLP is not liable for any failure or delay in performing its obligations under these Terms to the extent caused by events outside its reasonable control, including telecommunications failures, infrastructure or cloud-provider failures, government action, natural disasters, widespread cyber incidents, material third-party platform outages (including Meta or Google), and other events outside reasonable control. Obligations resume when performance becomes reasonably practicable.

19. Governing law and disputes

These Terms are governed by the laws of India. Subject to applicable mandatory law, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction over disputes arising from or relating to these Terms or Ommly. Parties will first attempt good-faith resolution of disputes.

20. General provisions

These Terms, together with the policies and any order, are the entire agreement for Ommly and supersede prior proposals on the same subject. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction. Notices may be sent to your account email and posted on the website.

21. Contact

Omfinite X LLP
LLPIN: ACZ-7308
Registered Office: Flat 107, Block 3, Navayuga Estates, Navya Nagar, Chandanagar, Ameenpur, Tirumalagiri, Hyderabad, Telangana 500050, India
Business & Compliance Email: business@omfinitex.com
Company Website: https://omfinitex.com
Ommly Website: https://ommly.in
Contact: https://ommly.in/contact/

Last updated: 25 August 2026 · Omfinite X LLP